State Farm® Insurance Agent Bradford O'Neil
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Abdikadir Ibrahim
November 11, 2024
5
out of
5
rating by Abdikadir Ibrahim
"JC was very helpful with setting up my insurance policies. The process was very fast and professional. I'm very happy I switched to State Farm"
We responded:
"Abdikadir, I'm glad to hear that JC was able to assist you with setting up your insurance policies so efficiently. If you have any questions or need further assistance, our office is here to help. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Seth Smith
November 8, 2024
5
out of
5
rating by Seth Smith
"My experience with Griffin was phenomenal. Being a first time buyer of auto and renters insurance, I found myself with many questions that Griffin was happy to answer. I was very impressed with his level of knowledge, directness, and willingness to thoroughly explain what I didn't understand. Griffin made the experience an enjoyable one and made a happy customer. That type of service is what keeps businesses running smoothly and instills confidence in the service. I'll be with State Farm for a long time."
We responded:
"Seth, thank you for sharing your experience! I'm glad Griffin could assist you with your auto and renters insurance needs. His knowledge and willingness to explain everything clearly are indeed valuable qualities. We're happy to have you as a satisfied customer and look forward to continuing to provide you with excellent service. If you have any more questions or need further assistance, our office is always here to help. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Dan Condra
November 6, 2024
5
out of
5
rating by Dan Condra
"Griffin Keebler helped me go through my policy options for both my home and auto insurance and helped me go through varying deductible amounts and policy options that made the most sense for my family."
We responded:
"Dan, thank you for sharing your positive experience! I'm glad Griffin could assist you in navigating your home and auto insurance options and finding the right deductibles and policies for your family. We appreciate your trust in our team and are always here to help with any future needs. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Alexander Knights
October 31, 2024
5
out of
5
rating by Alexander Knights
"Thalia was very helpful and put together an excellent home and auto bundle for us - highly recommend!"
We responded:
"Thank you, Alexander! I'm happy to hear that Thalia was able to assist you with an excellent home and auto bundle. We appreciate your recommendation and are always here for any future needs. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Ryan Orr
October 30, 2024
5
out of
5
rating by Ryan Orr
"My experience with Griffin has been nothing less than excellent! Has always walked me through every question I have asked and gets back to you in no time! Highly recommend you request him in your insurance needs!"
We responded:
"Ryan, thank you for sharing your positive experience with Griffin! I'm glad he could assist you with all your questions and provide prompt responses. We appreciate your recommendation and are always here to help with your insurance needs. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Myles Holbrook
October 25, 2024
5
out of
5
rating by Myles Holbrook
"Needed a quote for small business insurance. I have yet to make my final decision on the quote but the customer service from the agent I spoke with was high quality. My agents name was Griffin, extremely helpful and very responsive to any inquiry I had. If you are a small business owner and need a communicative agent on your side, Griffin seems to be the guy to go to."
We responded:
"Myles, thank you for sharing your experience! I'm glad to hear that Griffin provided you with high-quality customer service and was responsive to your inquiries. It's great to know that he could assist you with your small business insurance needs. If you have any further questions or need additional assistance, our office is here to help. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Brad Martin
October 15, 2024
5
out of
5
rating by Brad Martin
"Thalia was awesome. Quick quotes and contact. Even quicker review and sign up. Saved me hundreds a year for MaAuto, MaHome, and MaUmbrella... :)"
We responded:
"Thank you, Brad! I'm glad Thalia could assist you so efficiently and help you save on your auto, home & umbrella policies. We appreciate your feedback and are always here for any future needs or questions. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Susi nava
October 8, 2024
5
out of
5
rating by Susi nava
"Where can I start?! I have been stressing out trying to get in contact with Griffin and having him give us better pricing for our cars. After a couple of weeks of going back and forth with him and trying to get a call back (which he never did unless I sent him an email) I called again today. Ra-Chel answered and she has been nothing but helpful!! She explained our home insurance, car insurance, helped us lower our price and overall really helpful. We were about to switch agencies but I am SOO glad that she picked up the phone today. Will definitely keep her as our insurance agent. She needs a RAISE!!"
We responded:
"Thank you for sharing your experience, Susi! I'm glad Ra-Chel was able to assist you with your home and auto insurance needs. It's wonderful to know she helped clarify your policies and find better pricing. I appreciate your patience and understanding during the process. If you need any further assistance, our office is always here to help. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
crystal hall
October 7, 2024
5
out of
5
rating by crystal hall
"Thalia was very helpful and professional. Great service."
We responded:
"Crystal, thank you for your wonderful review! I'm glad to hear that Thalia provided you with helpful and professional service. We appreciate your feedback and look forward to assisting you with any future needs. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Noah Livaudais
September 28, 2024
5
out of
5
rating by Noah Livaudais
"Griffin Keebler has done a fantastic job to help explain coverage options and to find the best option for me. I was met with courteous customer service and assurance that I would find the best possible rate given my coverage needs. Highly recommend for homeowners and auto coverage"
We responded:
"Noah, thank you for your wonderful review! I'm glad Griffin was able to help you understand your coverage options and find the best fit for your needs. It's great to know you received courteous service and assurance about your rates. We appreciate your recommendation for homeowners and auto coverage. If you need any further assistance, our office is always here to help! - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Urvi
September 26, 2024
1
out of
5
rating by Urvi
"Was not able to reach anyone via phone or email for two weeks to get my repair authorized. Then they told me that my rental car benefit could not be extended. So now I don’t have a car. Definitely avoid this office."
We responded:
"Thank you for taking the time to share your feedback. We are truly sorry to hear about your dissatisfaction with the claims process. We understand how frustrating this experience must have been for you. While the claims process is managed by an external party and beyond our direct control, we genuinely care about our customers and their experiences. We strive to ensure that all aspects of our service meet your expectations, and we're disappointed to hear that this wasn't the case for you. Additionally, we have observed a trend of auto body shops experiencing longer repair times due to various factors. In light of this, we recommend that if your car is still drivable, you continue to use it until your scheduled repair date. This can help minimize the inconvenience caused by extended repair times. We would love the opportunity to discuss your concerns further and see if there's anything we can do to assist you with your situation. Please feel free to contact our customer service team at 314-993-1420 so we can try to address any outstanding issues. Thank you once again for your feedback. It helps us to improve and provide better service in the future. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Louise Butler
September 23, 2024
5
out of
5
rating by Louise Butler
"Ra-Chel Hozian provided excellent customer service. I really appreciate the quick response to all my concerns."
Harold Johnson
September 13, 2024
5
out of
5
rating by Harold Johnson
"I had a meeting with JC today about different products offered by state farm. He was very professional and courtesy and informed about the different types of products offered by state farm."
We responded:
"Thank you, Harold, for your wonderful review! I'm glad to hear that JC provided you with professional and courteous service while discussing our various products. We appreciate your feedback and are always here to help with any future needs or questions. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Chandu Anisetti
September 12, 2024
5
out of
5
rating by Chandu Anisetti
"JC has helped me with all the information that I require and the response is quick and easy."
We responded:
"Chandu, thank you for your wonderful review! I'm glad JC was able to provide you with all the information you needed quickly and easily. We appreciate your feedback and look forward to assisting you with any future needs. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Brenda Forister
September 9, 2024
5
out of
5
rating by Brenda Forister
"Griffin helped me setup my Drive safe and save today and provided great service. I did not know how to do it and wanted to keep the discount. He made sure to get it done!"
We responded:
"Grateful for your feedback, Brenda! I'm glad Griffin could assist you with setting up your Drive Safe and Save and ensure you kept your discount. We're always here to help with any future needs or questions. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Wilma Jean
August 28, 2024
5
out of
5
rating by Wilma Jean
"Ra'chel Hozion is very professional and courteous. Always goes the extra mile to help and answer all questions. Highly recommend her @ State Farm."
We responded:
"Wilma Jean, Thank you for your kind words about Ra'chel. I'm glad to know she has been professional and courteous, always going the extra mile to assist you. Your recommendation means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Joke Joke
August 21, 2024
5
out of
5
rating by Joke Joke
"Mr. Jermaine Cohen was the agent that I worked with and he was so great. He got everything going so quickly and efficiently. He's did great customer service skills Jermaine and I can't think of his last name right now. But he's at the Morgan Ford location. In St. Louis Missouri and he made everything very easy. And I got my policy up and going and I gave them 5 stars for great customer service skills."
We responded:
"Thank you for your wonderful review! I'm glad Jermaine was able to assist you quickly and efficiently. It's great to know that you found our customer service skills commendable and that your policy setup was smooth. If you ever need further assistance, don't hesitate to reach out. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Lizeth Spedale
August 15, 2024
1
out of
5
rating by Lizeth Spedale
"Why I left to another State Farm Insurance Agent If I could give less than one star I would. To make a long story short, the team is inexperienced and unprofessional. During my transition from Liberty Mutual to Bradford O’Neil-Statefarm has been a disaster. Giffin the agent along with Kelly the Account Manager Provided poor customer service. I was suppose to get reimbursed over $2000 that StateFarm accidentally had taken from my escrow account. While I was making monthly payments for my homeowners insurance, Kelly the Account Manager kept giving me the run around for 3 consecutive months stating that they were going to reimburse my mortgage account and NOT SEND the check directly to the homeowner (unheard of) Kelly didn’t return my calls for updates, sent me unprofessional text messages from her PERSONAL PHONE that she was busy, with other clients and that they were short staff. After 3 months with no reimbursement, I was beyond dissatisfied with the service. I decided to transfer agents, which was the best decision. David Oberwise- Statefarm team was amazing. The Account Manager made the transition smooth as possible and was able to rectify the problem and I was reimbursed my $2,000 Directly to ME. Glad I Transferred to a professional team that cares about their customers."
We responded:
"Lizeth, thank you for sharing your feedback. I'm genuinely sorry to hear about your experience with our office. We strive to provide excellent service, and it's clear we fell short in your case. I appreciate you bringing this to our attention, and I will address these concerns with our team to ensure improvements are made. If there's anything further we can do or if you have additional feedback, please don't hesitate to reach out to our office. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
viet nguyen
August 13, 2024
5
out of
5
rating by viet nguyen
"I went in to the office and Griffin helped walk me through coverages for my cars and my home. He gave me a great price for the coverages I selected and I ended up switching to State Farm from geico. He even helped me cancel my policies with geico to make sure I got it done properly. Thanks Griffin"
We responded:
"Hey Viet, thanks a lot for the awesome review! I'm glad Griffin could help you with your auto and home coverages and get you a great price. It's great to know he assisted you in canceling your Geico policies too. If you need anything else, feel free to reach out! - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Dung Le
July 31, 2024
5
out of
5
rating by Dung Le
"Griffin helped me understand how my insurance policy worked while giving me a quote and helped save me money! it was great working with him and JC in that office was also very knowledgeable with helping answer questions. Great office!"
We responded:
"Hi Dung Le, Thanks a bunch for your awesome review! I'm so happy Griffin and JC could help you understand your policy and save you money! Our team is always here to answer any questions you have. Feel free to reach out anytime! - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Hannah Wood
July 30, 2024
5
out of
5
rating by Hannah Wood
"When it comes to insurance I honestly don't like dealing with it, however I had an excellent experience with JC setting up my auto, renters and life insurance. He made the transition to State Farm quick and easy. He was very knowledgeable about each policy and explained all the details of each policy he set up for me. He saved me $40+ each month with better coverage. I highly recommend doing business with JC. 😊"
We responded:
"Thanks, Hannah, for sharing your experience! I'm so glad to hear that JC made setting up your auto, renters, and life insurance so smooth and easy. It's awesome that he could save you money while providing better coverage! We appreciate your recommendation and are here for any future needs or questions you might have. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Anna Jennings
July 29, 2024
5
out of
5
rating by Anna Jennings
"I gave State Farm a call and Griffin answered all of my questions for my renters insurance. Give him a call for your insurance needs."
We responded:
"Hi Anna, Thanks a bunch for your awesome review! I'm so glad Griffin could help answer all your questions about renters insurance. If you need anything else, don’t hesitate to reach out! - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Joseph Iliff
July 22, 2024
5
out of
5
rating by Joseph Iliff
"I started by requesting a quote online, and I got a good price for good coverage. But, then hit an error I could not correct alone. I asked for help, and Sales Rep Thalia Cruz contacted me right away. I didn't have to start over, Thalia just helped me finish the process and it was done in minutes. This is the kind of service I didn't think places offered anymore. Pleased to find out it still does."
We responded:
"Joseph, thanks for the awesome review! I'm so glad Thalia could assist you quickly and efficiently. It's great to know you appreciated the service. If you need anything else, we're here to help! Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Yolanda C
July 18, 2024
5
out of
5
rating by Yolanda C
"Thalía is simply the best! She helped me get my car insured and at the correct rates for my state."
We responded:
"Hi Yolanda! Thank you so much for your fantastic review! We're so happy to hear that Thalía was able to assist you with getting your auto insured at the correct rates for your state. She truly is an asset to our team! If you have any further questions or need assistance in the future, don't hesitate to reach out! - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"
Matthew Odishoo
July 10, 2024
5
out of
5
rating by Matthew Odishoo
"Ra-Chel was incredibly kind and helpful in updating my renters insurance address. She made sure that everything was taken care of and that I received excellent customer service."
We responded:
"Thank you for sharing your experience, Matthew! I'm glad Ra-Chel was able to assist you with updating your renters insurance address and provide excellent customer service. We appreciate your kind words and are here for any future insurance needs you may have. - Bradford O'Neil - State Farm Insurance Agent, St. Louis, MO"