State Farm® Insurance Agent Bradford O'Neil
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrea T
April 16, 2025
5
out of
5
rating by Andrea T
"I met with Griffin today and he made sure my policies were in good order and i knew my coverages. Great customer service! Ask for Griffin!"
We responded:
"Thank you, Andrea, for sharing your experience! I'm delighted to hear that Griffin ensured your policies were well-organized and that you understood your coverages. We appreciate your kind words about our customer service. If you have any more questions or need assistance in the future, feel free to reach out!"
Sarah Lorentz
April 10, 2025
5
out of
5
rating by Sarah Lorentz
"Thalia worked with me on my quotes and was patient, professional, and thorough. I'm glad I followed up with them after receiving a mailed quote!"
We responded:
"Thank you, Sarah, for sharing your experience! I'm happy to hear that Thalia was patient, professional, and thorough while assisting you with your quotes. It's wonderful that you decided to follow up with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Hà Phương Phạm
April 3, 2025
1
out of
5
rating by Hà Phương Phạm
"Avoid Jermaine at all costs. He asked me for a five-star review without working for it. He was very unprofessional and pushy in his sales tactics. I had been insured with State Farm and in contact with Jermaine for a year, so I can say I was taken advantage of by him. Jermaine exploited my lack of knowledge when I was looking to buy my first auto insurance policy and stumbled upon this State Farm office in my neighborhood. As a foreigner, the American insurance system was overwhelming. Instead of educating me, he tricked me into buying renter’s and life insurance when my only intention was auto insurance. My landlord did not require renter’s insurance, and I did not need life insurance either; but Jermaine insisted that all of those insurances were required if you live in the U.S. — “That’s how it’s supposed to be.” Jermaine did not follow up on my inquiry. My friend wanted to add me to her auto insurance policy to see if there were any savings. However, there was no way to get a quote from the State Farm website in this situation, as we were both insured with State Farm but with different agents. She contacted Jermaine via email to get quotes on different coverage limits. He responded briefly without many details. When she followed up asking for more information, he never replied again. Jermaine never respected my preferred method of communication. I told him many times over the year that I preferred to communicate via email because he always called me when I was in class, making it impossible for me to take the call. I asked him to send me an email instead, but he failed to do so every time. Dealing with Jermaine was simply frustrating. Save yourself the headache I went through and find another agent."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and are committed to resolving this matter to your satisfaction. We strive to provide excellent service and it’s clear we fell short in your case. We take your concerns very seriously and would like to learn more about what happened to ensure it doesn’t occur again. Could you please contact us directly at Bradford O’Neil State Farm 314-993-1420 so we can discuss this further and work towards a resolution? Your satisfaction is very important to us, and we would appreciate the opportunity to make things right. Thank you for your patience and understanding. We look forward to hearing from you soon. Thanks Ra-Chel"
Bel Hergic
March 19, 2025
5
out of
5
rating by Bel Hergic
"I had the best experience with Thalia C. Getting my homeowners and car insurance switched and bundled. She was super responsive and adapted to emailing me due to me not being readily available to talk on the phone while working! She offered a very competitive quote and was on top of everything so quickly!"
We responded:
"Thank you, Bel, for sharing your experience! I'm happy to hear that Thalia was able to assist you effectively with your insurance needs. It's great that her responsiveness and adaptability made the process smooth for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Javier santana
March 17, 2025
5
out of
5
rating by Javier santana
"JC did great job with reviewing my Auto and Homeowner’s Insurance. I highly recommend his office for your insurance needs."
We responded:
"Thank you, Javier, for your wonderful feedback! I'm happy to hear that JC was able to assist you with your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Shawon Razz
March 14, 2025
5
out of
5
rating by Shawon Razz
"Today i took a insurance and max help me a lot to easy my insurance also cheaper. Max is a good person i really recommend this guy . Best of luck bro 🤍"
We responded:
"Thank you, Shawon, for your wonderful feedback! I'm happy to hear that Max was able to assist you in making your insurance process easier and more affordable. It's great to have him on our team. If you have any more questions or need further assistance, feel free to reach out anytime. Best wishes!"
Cornelius Payne
March 6, 2025
5
out of
5
rating by Cornelius Payne
"I just switched over from a insurance company that I been with for years and now going with State Farm and max answer all my questions and help me understand my policy more thank you so much for the information goes along way"
We responded:
"Thank you, Cornelius, for choosing us and sharing your experience! I'm happy that Max was able to answer all your questions and help you understand your policy better. If you need any more assistance or have further questions, feel free to reach out to our office. We're here to help!"
Alan Sommer
March 3, 2025
5
out of
5
rating by Alan Sommer
"Chris Bissell is my “go to guy” for all of my personal and commercial insurance needs. Highly recommend!"
We responded:
"Thank you, Alan, for your fantastic review! I'm happy to know that Chris has been able to meet all your insurance needs. Your recommendation means a lot to us. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Justin Ufheil
March 3, 2025
4
out of
5
rating by Justin Ufheil
"I had a great meeting with Griffin Keebler today to review my policies. He did a great job in explaining and showing me different life insurance policies and I feel more informed to make a decision about that moving forward. He explained my rental policy and answered all my questions. It was very helpful."
We responded:
"Thank you, Justin, for sharing your experience! I'm glad to hear that Griffin was able to provide clear explanations and help you feel more informed. It's great to know that your questions were answered as well. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Steve Newcomb jr
March 1, 2025
1
out of
5
rating by Steve Newcomb jr
"I turned in a refund check that I couldn't cash because my wife's name was on it. Now they say they can't trace the new check with my name and it's been several weeks. No transparency from them."
We responded:
"Steve, thank you for sharing your experience. We understand how frustrating this situation must have been, and we sincerely apologize for any inconvenience caused. We’re glad we were able to work together to resolve the issue, and we appreciate your patience throughout the process. If there’s anything else we can assist you with, please don’t hesitate to reach out."
Hawa Achinef
February 25, 2025
5
out of
5
rating by Hawa Achinef
"Max was very helpful. I would refer him to anyone"
We responded:
"Thank you, Hadje, for your wonderful feedback! I'm glad to hear that Max was able to assist you effectively. We truly appreciate your recommendation and are here to help with any insurance needs you may have."
Kaitlyn Raymond
February 25, 2025
5
out of
5
rating by Kaitlyn Raymond
"Max was so helpful for us. We needed insurance for our new car we were buying over the weekend. He gave us a quote and told us to text him when purchasing the car that Saturday even though he wasn’t working. He went above and beyond making our car purchase be less stressful than it already was. Highly recommend this office!"
We responded:
"Thank you, Kaitlyn, for sharing your experience! I'm happy to know that Max was able to assist you with your insurance needs, even on his day off. It's wonderful to hear that he made the process smoother for you. We truly appreciate your recommendation and are here for any other insurance needs you might have. Feel free to reach out anytime!"
Shennyka Paul
February 20, 2025
5
out of
5
rating by Shennyka Paul
"My husband and I walked into the office and Griffin helped us setup our drive safe and save. He made sure we were good to go. Great service!"
We responded:
"Thank you, Shennyka, for sharing your experience! I'm glad Griffin was able to assist you and your husband with setting up the Drive Safe & Save program. It's wonderful to know you received great service. If you have any more questions or need further assistance, feel free to reach out to our office."
Roberta Williams
February 17, 2025
5
out of
5
rating by Roberta Williams
"I have been with the Bradford O'Neil agency for almost 10 years, until I sold my home in St. Louis. I had questions about the resolution of premium payments on my various policies as I transitioned out of state. Rochelle listened carefully and was able to resolve all the questions I had. I have always appreciated the staff at this agency for their courtesy and assistance with my insurance needs."
We responded:
"Thank you, Roberta, for your kind words and for being with us for nearly a decade! I'm glad Rochelle could assist you with your premium payment questions during your transition. We truly appreciate your recognition of our team's courtesy and dedication. If you ever need assistance in the future, don't hesitate to reach out. Wishing you all the best in your new location!"
Jamie Langella
January 31, 2025
5
out of
5
rating by Jamie Langella
"Max Wright made switching auto insurance policies really easy. He was great to work with and readily available for any questions I had. Thanks for helping me Max!"
We responded:
"Thank you, Jamie! I'm happy to hear that Max made the process of switching easy for you. His dedication to being available for any questions truly makes a difference. Your review made our day, and we're eager to provide you with another exceptional experience. See you again soon!"
Donna Fischer
January 29, 2025
5
out of
5
rating by Donna Fischer
"I had the pleasure of working with Jermaine. He was very helpful with my car insurance. I would recommend him for his services."
We responded:
"Thank you, Donna, for sharing your experience! I'm happy to hear that Jermaine was able to assist you with your insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Mariama Balogun
January 28, 2025
5
out of
5
rating by Mariama Balogun
"Thalia found me a significantly cheaper quote for my car and rental insurance saving me a good chunk every month for the same coverage. Highly recommend Thalia and very thankful she called today. Would love to work with her again in future for other insurance needs."
We responded:
"Thank you, Mariama, for sharing your experience! I'm happy to hear that Thalia was able to find you a more affordable quote while maintaining the same coverage. Your recommendation means a lot, and we're grateful for your trust in our services. If you have any future insurance needs or questions, don't hesitate to reach out. We're here to help!"
anand krishna
January 28, 2025
5
out of
5
rating by anand krishna
"I have a good experience and customer service here. Max Wright, He assisted very quick when i want some Policy correction."
We responded:
"Thank you, Anand, for sharing your positive experience! I'm happy to hear that Max was able to assist you quickly with your policy correction. Our team is dedicated to providing excellent customer service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Zachere Stringfellow
January 21, 2025
5
out of
5
rating by Zachere Stringfellow
"Griffin was very professional, patient and very thorough with explaining the details of my policy! I appreciate his support with making sure my family is protected and secured if something unexpected happens!"
We responded:
"Thank you, Zachere, for sharing your experience! We're happy to hear that Griffin helped you and explained your policy well. It's wonderful to know you feel supported. If you have any questions or need help, feel free to reach out anytime."
Aamir Tajik
January 18, 2025
5
out of
5
rating by Aamir Tajik
"I had the pleasure of working with Max for my rental home insurance, in St. louis and I couldn't be more impressed with the level of service and professionalism they provided. From the moment I reached out, Max was incredibly knowledgeable, patient, and thorough in explaining my options. They took the time to understand my needs and ensured I found the perfect policy for my home. What stood out the most was how responsive and attentive they were throughout the entire process. Any questions I had were answered promptly, and I never felt rushed or confused. Max also went above and beyond, offering insightful advice on ways to save on my premium while still having comprehensive coverage. I highly recommend Max to anyone in need of home insurance. Their customer service is top-notch, and I will definitely continue working with them for all my future insurance needs!"
We responded:
"Thank you, Aamir, for sharing your experience with Max! I'm happy to hear that Max provided such knowledgeable and attentive service for your insurance in St. Louis. It's great to know that Max was able to help you find the perfect policy and offer valuable advice on saving on your premium. Your recommendation means a lot, and we're here for any future insurance needs you may have. Feel free to reach out anytime!"
Q Comiskey
January 17, 2025
5
out of
5
rating by Q Comiskey
"Max Wright reached out to me to talk about life insurance policies. He was very polite and helpful and made sure I fully understood each policy and how it can help me. Would recommend to anyone!"
We responded:
"Thank you, Q Comiskey, for your wonderful feedback! I'm glad to hear that Max provided you with such a helpful and polite experience while discussing insurance policies. It's great to know that you felt well-informed about the options available. We truly appreciate your recommendation and are here to assist with any future needs or questions you might have. Feel free to reach out anytime!"
Kayla E
January 11, 2025
5
out of
5
rating by Kayla E
"Max quickly and efficiently explained and set up my new policy. I appreciate it!"
We responded:
"I'm glad to know that Max was able to assist you efficiently with your new policy, Kate! We appreciate your feedback and are here for any future insurance needs or questions you might have. Thank you for choosing us!"
Kelly Eason
January 2, 2025
5
out of
5
rating by Kelly Eason
"I just called in to add a newly purchased vehicle to my policy, and Kelly Termini answered the phone. Right off the bat she was so nice and professional. Walked me through all of my options for coverage on my new car and even added on a renters policy to save me some money. She did a fantastic job of making sure I understood what my coverage was, what some of the extras where( thank you again for catching that I didn't have rental car coverage) why it was needed, and did not push just to make a sale. I feel like I am in such good hands at this agency with account managers like Kelly!"
We responded:
"Thank you for the kind words! Kelly truly excels at making the insurance process clear and seamless. It's great to hear how she helped you navigate your options and provided such attentive service. We'll be sure to pass along your compliments! We're lucky to have her on our team and appreciate your trust in us. If you ever need anything, don't hesitate to reach out!"
Ben Jennings
December 17, 2024
5
out of
5
rating by Ben Jennings
"Exceptional service and rates! Insurance is hard to navigate and difficult to understand for most people. Griffin with State Farm made the process very easy, clear, and straightforward. He was able to compare my current coverage with State Farm’s BETTER coverage and rates! Very impressive, skilled, and personable. Hassle free with Griffin at Bradford O’Neil - State Farm!"
We responded:
"Thank you, Ben, for sharing your experience! I'm glad Griffin was able to make the insurance process easy and straightforward for you. It's wonderful to know that he provided you with better coverage and rates. We're grateful to have Griffin on our team, and we're here to assist with any future needs or questions you might have."
Grant Gamm
December 4, 2024
5
out of
5
rating by Grant Gamm
"Griffin was great!"
We responded:
"Grant, thank you for the wonderful review! I'm glad Griffin could provide you with such a positive experience. We appreciate your feedback and look forward to assisting you with any future needs!"